About Us

ICS Collection Service, Inc. was founded in 1940 by Mr. Paul Cronin to serve the needs of Chicago-area hospitals and physicians. While the tools of our trade may have changed since ICS opened, not much else has. Today, John P. Cronin, and an experienced team of accredited professionals follow the same principles and ethics, our company was founded on over seventy years ago.


ICS management includes two former presidents of the Illinois Collectors Association. We currently serve on the Board of the Illinois Department of Professional Regulation and ACA International Board. We have also received recognition by HMFA for CHFP awards and certification by Ontario Systems Corporation in their continuing education programs. ICS management believes in the practice of continually improving our service by using the best practices in our industry and listening to our client needs.

Professional Practices Management System (PPMS)

On August 8, 2005, ICS became the twenty-sixth company to achieve Professional Practices Management System (PPMS) certification through ACA International’s Best Practices program. This certification recognizes ICS’s efforts to develop, implement, and adhere to a set of collection-industry specific, professional practices and policies, thereby distinguishing ICS as one of the best!

PPMS is a quality management system for the collection industry that is based upon the internationally recognized quality management standards of ISO 9000 and Six Sigma. PPMS utilizes a enterprise wide approach to quality control in order to ensure that agency and client expectations have been met. Designed to produce consistent quality production at all levels of an organization, PPMS is an organized program that:

  • Initiates continuous improvement
  • Identifies root causes and immediate corrective actions
  • Promotes the application of consistent training methods
  • Advocates proactive business practices
PPMS promotes benefits such as increased productivity, quality service and better communications that are passed on to our client base, so that we not only meet, but exceed client expectations. Internal audits guarantee documented policies, procedures; department specific work instructions and forms are current and effective. Having the PPMS certification is a great asset in our ability to consistently deliver quality services to ourclients and remain one of the top collection agencies within the industry.

PPMS assures our compliance with the following regulations:
  • FDCPA - Fair Debt Collection Practices Act
  • FCRA - Fair Credit Reporting Act
  • HIPAA - Health Insurance Portability and Accountability Act
  • RED FLAG - Regulation Identity Theft

ICS Collections Management Team

John P. Cronin


Joined in 1985

Laura Rekosh

Billing Department Supervisor

Joined in 1989

Lori Parnello

New Business Supervisor

Joined in 1989

Laura LaMonto

Human Resource Supervisor

Joined in 2007