ICS Collection Service, Inc. was founded in 1940 by Mr. Paul Cronin to serve the needs of Chicago-area hospitals and physicians. While the tools of our trade may have changed since ICS opened, not much else has. Today, John P. Cronin, and an experienced team of accredited professionals follow the same principles and ethics, our company was founded on over seventy years ago.
ICS management includes two former presidents of the Illinois Collectors Association. We currently serve on the Board of the Illinois Department of Professional Regulation and ACA International Board. We have also received recognition by HMFA for CHFP awards and certification by Ontario Systems Corporation in their continuing education programs. ICS management believes in the practice of continually improving our service by using the best practices in our industry and listening to our client needs.
Professional Practices Management System (PPMS)
On August 8, 2005, ICS became the twenty-sixth company to achieve Professional Practices Management System (PPMS) certification through ACA International’s Best Practices program. This certification recognizes ICS’s efforts to develop, implement, and adhere to a set of collection-industry specific, professional practices and policies, thereby distinguishing ICS as one of the best!
PPMS is a quality management system for the collection industry that is based upon the internationally recognized quality management standards of ISO 9000 and Six Sigma. PPMS utilizes a enterprise wide approach to quality control in order to ensure that agency and client expectations have been met. Designed to produce consistent quality production at all levels of an organization, PPMS is an organized program that:
- Initiates continuous improvement
- Identifies root causes and immediate corrective actions
- Promotes the application of consistent training methods
- Advocates proactive business practices
PPMS assures our compliance with the following regulations:
- FDCPA - Fair Debt Collection Practices Act
- FCRA - Fair Credit Reporting Act
- HIPAA - Health Insurance Portability and Accountability Act
- RED FLAG - Regulation Identity Theft
ICS Collections Management Team
John P. Cronin
Joined in 1985
Billing Department Supervisor
Joined in 1989
New Business Supervisor
Joined in 1989
Human Resource Supervisor
Joined in 2007