Extended Business Office Solutions

Extended Business Office:

ICS offers pre collection services thru our extended business office call center. ICS can increase your health care collections and decrease your collection costs thru our effective calling technology and specialized collection staff. Extended business office set up by:

  • EBO representatives will be trained to use your system and update your account history
  • EBO representatives will arrange payments or take payments by phone
  • EBO representatives will handle patient request for statements and insurance billing
  • EBO representatives will handle request for financial assistance or charity
  • EBO representatives can handle customer service requests
  • EBO calling campaigns have verified contacts available or general messaging

CLICK HERE for demonstration of verified contacts.

ICS EBO Supervisors handle reconciliation audits and client requests for account follow-ups. Our supervisors and staff have the experience and customer service touch to handle your accounts according to your hospitals or groups specifications.

Extended Business Office Solutions has improved recoveries 25% to 45% on day 1 to day 120 on accounts.


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ICS Collection Service, 8231 185th Street, Suite 100, Tinley Park, Illinois, 60487 | Phone 888-427-2655

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