Benefits of ICS

ICS Collection Service, Inc. prides itself on the knowledge that its employees - many of whom have been with the company for 20 years or more - are among the industry's best trained, and have at their disposal leading-edge tools to meet their clients' demands, and achieve their objectives, effeciently and effectively.

ICS is committed to client satisfaction.

  • Over 69 years of experience in the Illinois Collection Industry
  • On average our large clients have been with ICS for over 15 years
  • Competitive contingency rates
  • Prompt service
  • Licensed, Bonded and Insured
  • Adherence to the highest ethics and standards

Our employees are well trained and dedicated.

  • Knowledgeable and experienced personnel
  • Employees have all passed the FDCPA and HIPAA training course
  • Employees use our Professional Practices Management System
  • All our procedures are documented and audited and networked on our server
  • Employee drug testing
  • Click here to learn more about the expertise, integrity, and dedication ICS employees bring to each assignment.

We utilize state-of-the-art tools to take our clients' accounts through all the phases of collection.

  • State-of-the-art automated collection system (FACS)
  • Interfaced skip tracing tools and insurance verification
  • Predictive dialing system with the ability to generate more than 60,000 calls daily
  • Integrated Voice Response (IVR) routes 3,000 inbound calls per day
  • Optical Imaging System
  • Automatic linking of multiple accounts for the same debtor
  • Seamless electronic connections to credit bureaus, skip tracing databases and mailing services
  • Automated work flow schedules
  • Click here to learn more about the fully integrated state-of-the-art tools our employees use to manage their clients' accounts.

Our programs are designed to scale to each client's unique requirements.

  • Customized business rules for each clients accounts
  • Sophisticated and customizable reporting capabilities thru data warehousing
  • Flexible client recovery programs
  • A "Best of Both Worlds" approach to collection and legal representation
  • Client specific work flows are available
  • Click here to learn more about the spectrum of services ICS offers.
   


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ICS Collection Service, 8231 185th Street, Suite 100, Tinley Park, Illinois, 60487 | Phone 888-427-2655

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